FAQs
FAQs – Frequently Asked Questions (SARATAUN)
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What products does Sarataun sell?
Sarataun is an online retail store offering apparel, footwear, and fashion accessories. Our product selection may change based on availability and seasonal demand. -
Where is Sarataun located?
Sarataun operates as an online store based in the United States.
Business Address: 27087 Victoria Rd, Novi, MI 48374, United States. -
Do you ship internationally?
No. At this time, Sarataun ships within the contiguous United States only. We do not currently offer international shipping. -
How long does shipping take?
U.S. orders typically arrive within approximately 5–12 business days, which includes:
– Handling time: 1 business day
– Transit time: 4–11 business days
Delivery times are estimates and may vary due to carrier or weather conditions. -
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates depend on the carrier and usually become active within 24–48 hours. -
What payment methods do you accept?
Sarataun accepts PayPal and Venmo for secure online payments. Full payment is required at checkout before orders are processed. -
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers using encryption and fraud prevention measures. Sarataun does not store full card or bank details. -
Can I cancel or change my order?
Orders may be canceled within 4 hours of placement, provided the order has not entered processing or shipment. Once processing begins, cancellations or changes may no longer be possible. -
What is your return and refund policy?
Returns are accepted in accordance with our Return & Refund Policy. Customers may request a return within 30 days of delivery, subject to eligibility conditions. Approved refunds are issued to the original payment method. -
Are taxes included in the price?
Prices are displayed in USD. Applicable U.S. sales tax may be added at checkout depending on the shipping address. -
What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photos. We will review and assist according to our policy. -
Do product images reflect the exact item I will receive?
Product images are for reference only. Actual colors or details may vary slightly due to lighting, screen settings, or manufacturing differences. -
How do you protect my personal information?
Customer data is handled in accordance with our Privacy Policy and protected using appropriate technical and organizational safeguards. -
Do you sell counterfeit or prohibited products?
No. Sarataun does not knowingly sell counterfeit goods, prohibited items, or products that infringe third-party intellectual property rights. -
How can I contact customer support?
Email: support@sarataun.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST) -
Can these FAQs be updated?
Yes. Sarataun may update these FAQs from time to time to reflect changes in policies or operations. The most current version will always be available on our website.
